Darren Bugg,
the Managing Director of The News Hound Ltd is an acknowledged expert on
customer service and customer loyalty. He is the editor of The Customer Service Blog UK which is Britain's leading blog on the subject of customer service and
customer loyalty. Darren also runs regular training courses on the subject.
Darren
specialised in customer loyalty for his Master's Degree, in which he conducted
an extensive research project into customer loyalty and membership retention
within the Chartered Management Institute.
Darren's new book on customer loyalty is called The Loyalty Gap. It is due for publication later this year.
If your
company is finding it difficult to keep hold of customers, then get in touch
with us and we can help you to develop retention strategies that will encourage
customer loyalty and increase profitability by turning your existing customers
into loyal supporters and advocates.